Manufacturer of buckets and attachments for heavy-duty machinery.

The customer service process at Dekpol Steel is based on professionalism, precision, and an individual approach to each order. Here are its key stages:

• Customer needs analysis – Dekpol Steel experts begin by analyzing technical requirements and customer expectations, advising on the best solutions tailored to the industry, project specifications, and machine.
• Design and consultation – engineers and technologists prepare technical proposals, optimizing the design in terms of strength, cost, and production efficiency.
• Production and quality control – once the design is approved, the production process begins, using modern steel processing technologies. Each stage is subject to rigorous supervision, ensuring high quality and compliance with requirements.
• Logistics and delivery – finished products are carefully packed and transported according to the agreed schedule to reach the customer on time.
• After-sales support – Dekpol Steel also provides comprehensive support after delivery, offering technical advice, installation assistance, and bucket refurbishment if needed.

The entire process is optimized to ensure the highest quality of service, solid products, and timely order fulfillment.

The standard warranty period is 12 months, but we allow the possibility of extending it through individual sales negotiations.

Fulfilling a standard catalog bucket takes 2 to 6 weeks from the moment the order is accepted by the customer. For non-standard buckets, the deadline is extended by the time needed to create technical documentation and purchase non-standard components, which usually takes 2 to 4 weeks.

Yes, we carry out refurbishments of buckets and other attachments, including those purchased from other suppliers. The cost estimate is prepared individually based on information provided by the customer. Refurbishment usually includes paint removal, replacement of damaged components, replacement of wear parts, and painting. After the work is completed, the attachment looks like new!

Absolutely! We sell teeth, blades, pins, bushings, side protectors, adapters, and other spare parts. The customer can choose to replace the parts themselves or commission our service team as part of a bucket refurbishment.